About
The Operations Hub was established in 2006 with the mission to supply best in class IT solutions and support for small to medium businesses. Operating from offices in Chester, and with a UK wide customer base we are perfectly positioned to service the SME community. We deal with customers from varied sectors and strive to develop long term mutually beneficial partnerships with the businesses we support. Key to our success is our proactive approach to helping businesses derive the maximum possible benefit from the IT systems they use.
The business holds the coveted Microsoft Small Business Specialist accreditation demonstrating our knowledge and expertise relating to Microsoft Products and technologies that apply to the SME space. In addition to this Gavin Garnett is a Microsoft Certified Systems Engineer, having originally qualified in 2001. Our technical team includes consultants qualified as Microsoft Certified Professionals with many years of collective industry experience. Alongside these accreditations we are proud to partner with companies below, allowing us to provide all encompassing solutions and support to our customers.
Odoo ERP
The Operations Hub, as a certified Odoo Partner, specialises in designing and implementing tailored Odoo ERP solutions to help businesses across a wide range of sectors streamline their operations and drive growth. Our expert team works closely with clients to understand their unique challenges and objectives, delivering customised systems that integrate seamlessly with their workflows.
Whether in manufacturing, retail, services, or distribution, we ensure that each solution enhances efficiency, improves visibility, and supports data-driven decision-making. With a strong focus on collaboration, innovation, and long-term value, The Operations Hub empowers businesses to unlock the full potential of Odoo and achieve scalable success.
Partnerships and Certifications
IT Support Services
Essential tools for your success.
On Demand Remote IT Support
Instant access to our support team as and when required
24/7 Network Monitoring and Support
Monitoring and alerting for critical network operations
Managed Antivirus Protection
Provision of enterprise antivirus protection for all PC endpoints
Portable Device Support
Remote support for smartphones and tablets
Cloud Backup
Provision of a cloud backup solution to fit with the infrastructure in use within the business.
IT Security and Compliance
Cyber essentials certification, supplier information security surveys, internal policies and procedures
Website Support
Content management, malware protection and remediation
Service questions answered
The support desk is manned Monday to Friday from 8am to 17:00. Support for contracted out of hours clients is available up to 24/7.
You can reach our support team either by emailing support@theoperationshub.co.uk, calling
If you are experiencing a major systems outage such as a cyber attack, network failure, disaster or any other business critical incident please call
IT Support Performance Metrics
Analysing the numbers behind our success:
an in-depth look at the key metrics driving our company's achievements
*Data shown for 12 months Jan - Dec 2024*
3,400+
Remote support sessions managed
87%
Resolution of incidents within 1 working hour
750+
Devices under support